Diego Dalia

Service & Interaction Design Lead at IBM Design, Ireland

Diego Dalia

Service & Interaction Design Lead at IBM Design, Ireland
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Biography

I’m a designer with a background in Service & Interaction Design. I have lived, studied and worked in Italy, China, the Netherlands, and the Czech Republic and, since 2015, I have been based in Dublin, where I work at IBM Design as a Service & Interaction Design Lead. During my career, I have served in a broad range of roles, designing digital products and services in several sectors, including healthcare, human resources, and the automotive and travel & leisure industries. I’m passionate about designing interactions, delivering new experiences to users, and developing new systems for products & services. I hold a Master of Science in Service Design (Politecnico di Milano, Italy), a Master of Science in Design & Innovation (Tongji University – Shanghai, China), and a Professional Doctorate (PdEng) in Interaction Design (Eindhoven University of Technology – Eindhoven, the Netherlands).

I’m a passionate ethnographer and I love traveling. I try to enrich myself by discovering and learning new things about the places I visit, especially the sociocultural aspects, including music and food.

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